Delivery Policy
Our delivery service tales 24 – 48 hours for Lagos, 2 – 3 business days for interstate, 5 – 7 business days for the UK, 7 – 10 business days for the USA, Canada, etc.
Shipping Rates
Rates are calculated at checkout depending on your location. International order prices will vary due to courier service.
Pre-Order Items
All pre-ordered items must be paid for. The item is processed on the given date and must be delivered on the given date.
Payment Terms
An gateway provided.80% non-refundable deposit is required at the start of the design process, in which balance is paid on completion. Payments are paid in Nigerian or global currency through a secure payment.
Consultation
- All bespoke orders begin with a consultation with the design team, which can be booed via our website.
- Consultations can be held virtually or on-site at the atelier in Lagos, Nigeria.
- Consultation fees are paid before the consultation, and these fees are non-refundable and non-transferable.
Fitting
Fittings are required for bespoke outfits, and they are require time and attentions. Kindly ensure you are not in a hurry when your fitting date is booked.
Pickups
Our Store is located at No. 31 Macarthy Street, Lagos. Therefore, you can schedule pickup for items shipped online. Kindly notify the store.
Bespoke Service
Our bespoke dress creations are always tailored according to each client’s preference and unique personality. The production process requires a minimum of 8 -12 weeks depending on design complexity.
Dispatch Information
Once your order has been shipped, you will be notified though an email or whatsapp message. Kindly notify us through our contact onformation if an takes longer than the given time.
Refunds
Refunds will not be issued on items that are wrongly ordered or for wrong sizing. However, we can make an exchange up to 10days, in which shipping would be on the customer.
Customs and Duties Charges
Items shipped internationally are liable for duty charges by the importing country’s government. We do noy have control over these charges
Design
We do not copy or make an exact copy of another designer’s work. However, we can use it an inspiration piece, and we assure youof a beautiful experience.
Measurement
Measurements are done at our studio; however, we also provide a detailed guide for our measurement, which should be done by a professional seamstress.
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